We are here to help.

- TEAM RETRODAYS

Has my order been accepted?

After your payment has been accepted you will be redirected to a page confirming your payment. You will then receive a confirmation email which will include the details of your order. If you do not appear to have received this email, we advise you to check in your spam email.

What should I do if I haven’t received my order yet?

Login to your account to check that your order has been accepted. You will find your order status in your account dashboard. Click on your order tracking number and you will be redirected to the website of the delivery service provider you have chosen, to track your package. If after 15 working days you have still not received your order, contact the delivery service provider, with your order tracking number to hand.

Can I cancel my order after I have placed it?

Once the email with confirmation of your order has been sent you will no longer be able to cancel your order. However, it is possible for you to return items once you have received them for a refund. Retro Days will not cover the delivery costs for your returned items.

What do I do if I receive a faulty item?

At Retro Days, we pay great attention to the quality of our products. If, however, despite all of the quality controls carried out, an item appears to be faulty, we ask kindly that you send a photo of the faulty item(s) to Retro Days. If the product is deemed to be faulty by our Customer Services team you have the choice of a full refund. Make a request to return an item by writing an email to Retro Days (with attached photo and your order number). Retro Days will not pay for shipping cost. We will refund you once the faulty or damaged article has been returned.